Đôi dòng ... thầy ơi !

           Sáng sớm, nhận được thông tin thầy đã khuất núi, không còn vương vấn bụi hồng trần lòng em nhói đau như xát muối, bỗng nhiên cảm thấy hụt hẫng như mất đi một người thân trong gia đình. Thầy ra đi sao mà nhanh quá !
          Tiễn thầy đến nơi an nghĩ cuối cùng lòng em nặng trĩu, không dám nhìn vào di ảnh của thầy, cứ thế em sẽ rơi lệ mất ! Thầy ơi ! Hãy yên lòng nhắm mắt và ngủ yên để quên đi những đau khổ nhọc nhằn ở thế gian này.
          Với thầy không chỉ là kiến thức Anh ngữ, mà còn bao hàm những điều giản dị của cuộc sống đời thường. Em sẽ không bao giờ quên những công ơn dạy dỗ của thầy, sẽ luôn kính trọng và mang nặng những công ơn giáo dục của thầy và nguyện sống có ích cho xã hội như lời thầy dặn.
          Đã quá muộn màng để nói với thầy điều đó. Để được cùng thầy nhâm nhi một ly rượu nồng. Để rồi loáng choáng hỏi thầy một câu: Bố đã mệt chưa ? Ta về bố nhỉ !

Lịch thi

Theo dự kiến, lịch thi lớp Anh Văn K51E2 thi vào ngày 28,29/05/2011 nhưng do Trung tâm hoãn lại nên sẽ thi vào ngày 11,12/06/2011.

CÁO PHÓ

Ban cán sự lớp Anh Văn K51E2 vô cùng thương tiếc báo tin đến học viên trong lớp: 

THẦY LÊ ĐÌNH THẢO

Nguyên Giáo viên Khoa Ngoại ngữ - Trường Đại học Vinh

Nguyên Giáo viên Lớp Anh Văn K51E2 - Quảng Bình

Đã từ trần vào lúc 02h ngày 26/05/2011 

(Nhằm ngày 24 tháng 04 năm Tân Mão)

Tập thể lớp Anh Văn K51E2 xin thành kính phân ưu cùng gia đình tang quyến và bạn bè gần xa của thầy.


Thay mặt lớp, Ban cán sự sẽ đi Nghệ An thăm viếng vào lúc 10h ngày 26/05/2011. 

Xin thành kính nghiêng mình và kính thông báo.
                                                                    

Thông báo lịch thi học kỳ IV

Theo đúng lịch thi đã thông báo trước. Lớp Anh van K51E2 sẽ thi vào sáng ngày thứ 7
(28 tháng 5)
Vậy kính thông báo các bạn sắp xếp công việc thi đúng thời gian . hoàn thành các thủ tục của lớp như đã bàn thông qua trước lớp. chúc thành công.

Bài tập môn Tiếng Anh du lịch - Tổ 5

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Introduce Pagodas in Hue City

SOME USEFUL EXPRESSIONS FOR THE HOTEL STAFF
A. OPENINGS AND CLOSINGS
The phrases near the top of the list are generally more formal than the ones near the bottom.
More formal





Less formal
Greetings
Responses
Good morning.
Good afternoon.
Good evening
How nice to see you!
Hello, Robert.
How are you?
Hi, Bob.
How’ve you been?
What’s happening?
What’s new?
How are you doing?
How you doing?
Long time, no see
Good morning.
Good afternoon.
Good evening
Yes, it’s been quite a while
Hello, Kathryn.
Fine, thanks. And you?
Hi, Kathy.
Pretty good.
Not much.
Nothing.
Ok.
Not bad.
Yeah!

More formal


Less formal
Closings
Responses
Good bye
Good night, Bill.
Have a nice day/ weekend!
Talk to you later.
See you later
Good bye
Good night, Bill.
You, too/ Same to you!
Bye. Take it easy.
So long. Take care.

B. INTRODUCTIONS
The phrases near the top of the list are generally more formal than the ones near the bottom.
More formal



Less formal
Introducer
Response A
Response B
I’d like to introduce Henry Cheng.
I’d like to introduce Marie Brandon.
I’d like to introduce Tony Angelo.
I’d like you to meet Patricia Murphy
I’d like you to meet Akiko Sato.

This is Ali Hassan.
How do you do?
Glad to meet you!
Pleased to meet you!
Nice to meet you!
Nice to meet you!

Hi!
How do you do?
The pleasure is mine.
Pleased to meet you!

I’ve heard so much about you.
Hi!

More formal


Less formal
Self
Responses
Hello. I’m John du Plessis.
Hello. My name is George Bush.
I don’t think we’ve met. I’m Young Kim.
Hi. I’m Mike. What’s your name
How do you do? I’m Julie Duarte.
Pleased to meet you. I’m Sue Washington.
Nice to meet you. I’m Eva Beck.
Hi. I’m Margaret, but everyone calls me Peggy.

C. OTHER USEFUL EXPRESSIONS
1. Offering help
Can I help you?
What can I do for you?
How can I help you, sir/madam?
2. Asking for personal information politely
Would you tell/ give me your name, sir/ madam/ miss/ ms?
Could you tell/give me your name, sir/madam?
May I have your name/ address/ telephone number, sir/madam?
Could I have your name, please?
Would you mind telling/giving me your name, sir?
Do you mind telling/giving me your name, sir/madam?
3. Asking the speaker to slow down
Excuse me, sir/ madam, could you speak (a little more) slowly, lease?
Excuse me, sir/madam, but would you please slow down a little?
Excuse me, sir/madam, but do you mind slowing down a little?
4. Asking someone to wait
Just a moment, please.
One moment/ minute, please.
Could you wait a moment/ minute, please?
Hold on the line, please.























Making a booking
I’d like to reserve a single room from…..to………
I’d like to book a single/ double room from (date)……….to (date)…..
I want to have a single with bath for September 10th
I need a single with bath for September 8th.
Can I have a single/double for October 4th?
Do you have a double available for November 27th?
Accepting a booking
We have a single available for those dates.
We do have a vacancy for those dates.
We have a single/double unlet.
We are glad we’ll be able to accept your booking.
Asking about the room rate
What is the daily rate?
How much is the single/double per night?
What is the price for a double per night?
Explaining the services the room rate includes
For $50 you will have a telephone, a radio…….
For $50 you will have a telephone, a color TV, …..
For $50 you will be entitled to a radio, a TV,……
The $50 includes a radio, a major international newspaper, ………For $50 we’ll provide you with a telephone, a color TV, a mini-bar…..

Towards Successful Student Presentation

What is a presentation?
A short talk by one person to a group of people introducing and describing a particular subject.

Presentation Structure
Beginning

Short Introduction

• Welcome your audience
• Introduce your subject
• Explain the structure of you presentation
• Explain rules for questions

Middle
Body of Presentation

• Present the subject itself

End
Short Conclusion

• Summarize your presentation
• Thank your audience
• Invite question

Questions and Answers

Language for Introductions
Function
Possible language
Welcoming your audience

Good morning, ladies and gentlemen
Good morning, ladies
Good morning, gentlemen
Good afternoon, ladies and gentlemen
Good afternoon, everybody


Introducing your subject

I am going to talk today about …
The purpose of my presentation is to introduce …

Outlining your structure

To start with I’ll describe …
Then I’ll mention …
After that I’ll consider …
Finally, I’ll summarize my presentation.

Giving instructions about questions

Do feel free to interrupt me if you have any questions.
I’ll try answer all of your questions after the presentation.
I plan to keep some time for questions after the presentation.


Laguage for the body
Function
Possible language
Introducing the subject

I’d like to start by …
Let’s begin by …
First of all, I’ll …
Starting with …
I’ll begin by …

Finishing one topic

Well, I’ve told you about …
That’s all I have to say about …
We’ve looked at …
So much for …
So much for …

Starting another topic

Now we’ll move on to…
Let me turn now to…
Turning to …
I’d like now to discuss …
Let’s look now at…

Analyzing a point & giving
recommendations

This is important because ...
Let’s consider this is more detail.
What does this for ____?

Giving an example

For example
For instance
A good example of this is …
To illustrate this point, …
To give you an example, …

Sequence of ideas

First ..., secondly …, thirdly …, finally
First of all …, then …, next …, after that …, finally
To start with …, later …, to finish up


Laguage for the body
Function
Possible language
1. Summing up

To conclude, …
In conclusion,…
Now, to sum up …
So let me summarize what I’ve said
Finally, may I remind you of some of the main points we’ve considered.

Giving
recommendations

In conclusion, my recommendations are...
I therefore suggest/propose/recommend the following strategy.

Thanking your audience

Many thanks for your attention.
May I thank you all for being such an attentive audience.

Inviting questions

Now I’ll try to answer any questions you may have.
Can I answer any questions?
Are there any questions?
Do you have any questions?
Are there any final questions?

tai lieu TAdu lich

The Basis Guiding Skills in English for Tourism

By Nguyen Thi Tuong

I. Introduction
Tour operators, Travel agencies and other people employ guides mainly to inform tourists about the places they are visiting. Therefore a guide has to have a good sound knowledge not only of a particular place but also of other things which are generally relevant. During the training a guide intensively learns a vast amount of information about a whole range of subjects and has to be capable of jumping from one topic to another in the same sentence! But the way in which a person conveys this knowledge is the key: the guide has to be good at judging what the audience is interested in and know how to keep their attention. These are not easy skills, it is really an art.
The purpose of this paper is to present some basic guiding skills and to make some suggestions for teaching and learning English Tourism for ESP course effectively.

II. Basis Guiding Skills
To help the guides to get success in their job, we provide the four basis guiding skills as follow:

1. Introductions
The introduction sets the stage and mood for the whole tour. It is the first and most lasting impression the tourist will have of you. There are the main points for introducing such as:
· Greet the tourists
· Attitude is everything
· Introduce yourself
· Give a little background of yourself and company
· Introduce your tour (subject, content)
· Give itinerary
· Set a meeting point
· Answer any questions
A good tour guide should be able to make their tourists feel safe, comfortable and interested right away. Tourists with a good tour guide should have a clear idea of what they are going to see on their tour and understand the itinerary.

2. Voice projection
Failure to understand or hear the tour guide is the main reason that tour groups break up and drift away form their tour guide. Not only do the visitors need to hear you but they must also understand what you are saying. However, many problems can be avoided if you master the main points below:
· Start with correct position
· Talk loudly enough so that everybody can hear you
· Talk clearly enough so that everybody can understand you
· Vary your voice
A good tour guide should be able to control their voice so that everybody can hear them even if you are in a pagoda and can not talk loudly. A good tour guide should vary their voice so that the commentary captures the attention and interest of their tourists.

3. Group management
The safety of your tourists is your responsibility. To avoid any problems and to make sure that everybody enjoys themselves you must control your group. This means making sure that everybody can see and hear properly and that everybody fells comfortable and safe. The main points are given out in the following ways:
· Review safety issues (crossing streets, personal belongings, …)
· Use the “umbrella method” to lead the group
· Head count to make sure you have all your group
· Group discipline
· Prepare in case somebody gets lost
· Position yourself so that you do not block the tourist’s view
A good tour guide should be well positioned. He should also be fast when walking in front at all times when leading the group and at the back at all times helping every body cross the street. Tourists should feel safe and be able to see and understand everything the tour guide is saying.

4. Conclusions
The conclusion is the final impression on the tourist and will therefore affect their memory of you and the tour. A good conclusion will help maintain the natural flow of the commentary. It also offers a chance to answer any questions of your tourist. Here are some main points for concluding:
· Summarize the key points from the commentary
· Ask for any questions
· Briefly the next topic and give directions to the site
· Main points for end of Tour conclusion
· Head count
· Ask for any last questions and thank the tourists
· Show them where to go for refreshments, souvenirs…
· Give suggestions for other activities
· Make yourself available for any other help
· Say goodbye, wish them well and hope to see them again
A good tour guide should be able to finish their commentary smoothly. Tourist should not feel like the tour guide has nothing left to say or that the tour rushed.

III. Conclusion
To work effectively in their jobs is the expectation of all tour guides. However, the way to get success is not always easy. This requires the tour guides to have not only deep knowledge about the subjects but also suitable skill to apply in guiding. If the tour guides understand the guiding skills well, they will impress tourists with the sights of the places where are the tourist’s destination. Thus they can hold the tourist’s attention and interest. Tourists will be satisfied and of course, we will keep their loyalty and ensuring that they will come back again. By this way, we contribute to the development of tourism industry of Vietnam - our country.

REFERRENCES

[1] Harding, K. Going International. Oxford: OUP.
[2] Jacob, M. & Strutt, P. (2003). English for International Tourism.
Addison Wesley Longman Limited.
[3] Kruse, B. (2000). English for Travel. Nhà Xuất Bản Thanh Niên.
[4] Revell, R & Stott C. (1996) English for Hotel and Tourist. Hà Nội :
Nhà Xuất Bản Khoa Học và Kỹ Thuật.
[5] Trần Thị Dung. (2007). English for Tour Guide. Trường Cao Đẳng
Du Lịch Hà Nội.
[6] Wood, N. (2003). Tourism and Catering. Oxford University Press.
[7] Website: http://vietnamtourism.com

Tài liệu môn Tiếng Anh du lịch

Cô Tường dạy môn Tiếng Anh du lịch có gởi tài liệu cho lớp.
Theo gợi ý của cô đợt học này chia thành 12 nhóm. Mỗi tổ lập thành 2 nhóm.
Đề nghị các Tổ trưởng thực hiện phân nhóm theo tổ của mình.
Mỗi nhóm tự nghiên cứu một địa điểm trong tài liệu hướng dẫn. 


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